Effective date: 7 January 2025
1. Who we are
YOUR CMO LTD ("we", "us", "our") is the controller responsible for your personal data.
Company number: 14953041
Registered office: 86 - 90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: darren@your-cmo.uk
2. What this policy covers
This policy explains how we collect, use, store and share personal data when you visit our website (your-cmo.uk) or contact us about our services.
3. The personal data we collect
We may collect and process the following categories of personal data:
A. Information you provide to us
· Identity and contact data: your name, email address, phone number, company name and role (if provided).
· Enquiry data: any information you include when you contact us (for example, what support you’re looking for).
· Marketing preferences: whether you indicate it is ok for us to email you.
B. Information we collect automatically when you use the website
· Technical data: IP address, browser type and version, device information, time zone, operating system, referring URLs and usage data.
· Cookie and analytics data: information collected via cookies and similar technologies used to analyse traffic and improve the website experience.
C. Third-party information (reCAPTCHA)
Our contact form is protected by Google reCAPTCHA. Google may collect information such as your IP address and other signals to determine whether the user is a human and to prevent spam and abuse.
4. How we collect your personal data
We collect personal data through:
· Direct interactions (when you fill in forms or email us).
· Automated technologies (cookies and analytics when you browse the site).
· Third parties (for example, Google reCAPTCHA on our contact form).
5. How we use your personal data
We use personal data for the purposes below:
A. Responding to enquiries and providing services
· To respond to messages and arrange calls or meetings.
· To deliver our services (where you become a client).
· To manage our relationship with you.
B. Running and improving the website
· To operate, secure and maintain the website.
· To understand how people use the site and improve content, performance and user experience.
C. Marketing communications (where permitted)
· To contact you about our services if you have asked us to, or where we have a lawful basis to do so.
You can opt out at any time (see section 10).
6. Our lawful bases for processing
Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on one or more of the following lawful bases:
· Consent: where you have actively opted in (for example, cookies beyond what’s strictly necessary, or when you indicate it is ok to email you).
· Legitimate interests: to respond to enquiries, run our business, improve the website, and keep the site secure (while balancing your rights).
· Contract: where processing is needed to perform a contract with you (or take steps at your request before entering into a contract).
· Legal obligation: where we must comply with legal or regulatory requirements.
7. Cookies and similar technologies
Our website uses cookies. These help us analyse website traffic and optimise your website experience. If you accept cookies, your data may be aggregated with other user data for analytics purposes.
You can control cookies in the following ways:
· Use the cookie choices presented on the website banner (accept or decline).
· Adjust your browser settings to block or delete cookies.
Please note that blocking some cookies may impact how the website functions.
8. Who we share your personal data with
We do not sell or rent your personal data.
We may share personal data with trusted service providers who help us run our website and communicate with you, including:
· Website hosting and site platform providers (our site is powered by GoDaddy).
· Analytics and performance tools used to understand site usage (where enabled).
· Google (reCAPTCHA) for spam prevention and security on our contact form.
· Professional advisers (for example, accountants, legal advisers) where necessary.
· Regulators, law enforcement or other authorities where we are required to disclose information by law.
We require service providers to handle personal data securely and only for specified purposes.
9. International transfers
Some of our service providers (for example, Google and hosting or platform providers) may process data outside the UK. Where this happens, we take steps designed to ensure appropriate safeguards are in place, such as approved contractual protections.
10. Your data protection rights
You have rights under UK data protection law, including:
· The right to access your personal data.
· The right to correct inaccurate or incomplete data.
· The right to request deletion of your data (in certain situations).
· The right to restrict processing (in certain situations).
· The right to data portability (in certain situations).
· The right to object to processing (including marketing).
· The right to withdraw consent at any time (where we rely on consent).
To exercise your rights, contact: darren@your-cmo.uk
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
11. How long we keep your personal data
We keep personal data only as long as necessary for the purposes we collected it for, including legal, accounting or reporting requirements. As a guide:
· Enquiry data is typically retained for up to 12 months after our last contact.
· Client records may be retained for longer where needed for legal, tax or contractual reasons.
· Cookie data is retained according to the cookie type and provider settings (and can be cleared via your browser).
12. Data security
We use reasonable technical and organisational measures to help protect personal data from loss, misuse, unauthorised access, alteration or disclosure. No online system is 100% secure, but we take security seriously.
13. Children’s privacy
Our website and services are not intended for children, and we do not knowingly collect data relating to children.
14. Changes to this policy
We may update this policy from time to time. Any updates will be posted on this page, with the effective date shown at the top.
15. Contact us
If you have questions about this policy or how we handle your data, contact:
YOUR CMO LTD
Email: darren@your-cmo.uk
Copyright © 2026 Your CMO Ltd - All Rights Reserved.